Terms & Conditions

Last updated: February 2026

Welcome to Travin.com. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any bookings. If you do not agree with any part of these terms, please do not use our services.

General Booking Policies

  • By using Travin.com, you agree to these terms and conditions. All bookings are subject to availability and confirmation from the respective airlines and service providers.
  • Travin acts as an intermediary between you and the airlines/service providers. The contract for carriage is between you and the airline directly.
  • All prices displayed are subject to change without prior notice until the booking is confirmed and payment is received.
  • It is the passenger's responsibility to ensure all travel documents (passport, visa, etc.) are valid and meet the requirements of the destination country.

Group Bookings

  • For group bookings of 10 or more passengers, please contact our customer service directly for special assistance and potentially better rates.
  • Group bookings may have different cancellation and modification policies compared to individual bookings.
  • A non-refundable deposit may be required to secure group bookings.
  • Contact: UAN 111-786-111 or WhatsApp +92-300 8409156

Currency Conversion

  • All prices displayed on Travin are in Pakistani Rupees (PKR) unless otherwise stated.
  • For international transactions, your bank may apply its own exchange rate and may charge additional foreign transaction fees.
  • Travin is not responsible for any currency conversion discrepancies or additional charges imposed by your financial institution.
  • The final amount charged may differ slightly from the displayed amount due to real-time currency fluctuations.

Airline Policies

  • Cancellation and modification policies vary by airline and fare type. Please review the fare rules before completing your booking.
  • Most airlines require passengers to check-in at least 1.5 hours before domestic flights and 3 hours before international flights.
  • Baggage allowances and fees are determined by the airline. Please check the airline's website or contact customer service for details.
  • Airlines reserve the right to change flight schedules, cancel flights, or substitute aircraft without prior notice.
  • In case of flight cancellation or significant schedule changes by the airline, refund or rebooking options will be provided as per the airline's policy.

Umrah Policies

  • For Umrah travel, return flights must be booked on the same carrier as the outbound flight unless otherwise specified.
  • Umrah visa requirements and validity periods are determined by the Saudi Arabian authorities. Travin is not responsible for visa rejections or delays.
  • Travel insurance is strongly recommended for Umrah pilgrims.
  • Please ensure your passport has at least 6 months validity from the date of travel and sufficient blank pages for visa stamps.

Flight Changes and Cancellations

  • Changes to confirmed bookings are subject to airline policies and may incur change fees plus any fare difference.
  • Cancellation refunds depend on the fare rules of your ticket. Some promotional fares are non-refundable.
  • Refund processing times vary by airline and payment method, typically taking 7–21 business days.
  • No-shows (failing to check-in for your flight without prior cancellation) typically result in full forfeiture of the ticket value.
  • To request changes or cancellations, contact our customer service within a reasonable time before your scheduled departure.

Transferring Flight Reservations

  • Most airline tickets are non transferable and cannot be changed to a different passenger name.
  • In exceptional cases where name changes are permitted, airline fees and restrictions apply.
  • Minor name corrections (spelling errors) may be possible subject to airline approval.
  • Contact customer service immediately if you need to discuss name related issues with your booking.

Special Supplier Policies

  • Tickets purchased through promotional offers or special supplier deals may have additional restrictions.
  • Some fares may not be eligible for frequent flyer miles or upgrades.
  • Combined itineraries (multiple airlines) may have different rules for each segment.
  • Special fares for students, senior citizens, or other categories require valid documentation at the time of travel.

Seat Upgrade (Booking Class)

  • Seat upgrades are subject to availability and airline policies.
  • Upgrade requests made after booking may incur additional fees.
  • Some promotional fares may not be eligible for upgrades.
  • Premium cabin upgrades (Business/First Class) can be requested through customer service.

Payment Methods

  • We accept the following payment methods: Visa, MasterCard, bank transfer, and Travin Rewards points.
  • Credit/debit card payments are processed securely through industry standard encryption.
  • Bank transfer payments must be completed within the specified timeframe to secure the booking.
  • Travin Rewards points can be partially or fully redeemed for bookings, subject to availability.
  • “Book Now, Pay Later” feature: Select bookings may be eligible for our BNPL option. Terms and conditions apply. Payment must be completed by the specified deadline to avoid automatic cancellation.

Service Fees

  • Travin may charge a service fee for certain bookings, which will be clearly displayed before payment.
  • Service fees are non refundable if the customer cancels the booking.
  • In cases where the airline cancels the flight, service fees may be refunded at Travin's discretion.
  • Any taxes, duties, or government levies are passed through to the customer as charged by the relevant authorities.

Offers and Promotions

  • Promotional offers are subject to specific terms and conditions mentioned in the offer.
  • Promotional codes must be applied at the time of booking and cannot be applied retroactively.
  • Offers cannot be combined unless explicitly stated.
  • Travin reserves the right to modify or withdraw offers without prior notice.
  • In case of offer misuse or fraud, Travin reserves the right to cancel the booking and take appropriate action.

Jurisdiction

  • These terms and conditions are governed by the laws of the Islamic Republic of Pakistan.
  • Any disputes arising from these terms or the use of Travin services shall be subject to the exclusive jurisdiction of the courts in Pakistan.
  • By using our services, you agree to submit to the jurisdiction of Pakistani courts for any legal proceedings.
  • These terms constitute the entire agreement between you and Travin regarding the use of our services.

Questions About Our Terms?

If you have any questions about these Terms and Conditions, please contact us.

UAN: 111-786-111

Email Support